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FAQs

Home FAQs

#Frequently asked questions

How long does delivery take?
Our standard delivery time is 4 to 9 working days across Pakistan through Trax Courier.
Do you charge for shipping?
Yes, we apply a flat shipping fee of PKR 250 on all orders, regardless of location.
Can I return a product?
We currently do not offer returns, but we do provide a size exchange option within 7 days of receiving your order.
How do I request a size exchange?
Simply contact our support team within 7 days of receiving your item. We'll guide you through the process to ensure the perfect fit.
How do I contact customer service?
You can reach us at: 📞 +92 332 3925057 📞 +92 325 2167907 Or via our website’s live chat and email support.
Where are your physical stores located?
🏢 Karachi: Shop #4, near Meena Garden Street, next to Red Apple, opposite Nawabish Restaurant, Munawar Chorangi, Gulistan-e-Johar. 🏢 Lahore: 40/A PIA Main Boulevard, Block D, PIA Society, Lahore, Punjab 54700.
Do you ship internationally?
Currently, we only ship within Pakistan. International shipping may be added in the future.
How can I track my order?
Once your order is shipped, you'll receive a tracking number via SMS or WhatsApp. You can use it on Trax Courier’s tracking page.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or wrong product, please contact our support team immediately with photos. We’ll resolve the issue as quickly as possible.
Do you offer discounts or promo codes?
Yes, we often offer exclusive discounts to our email subscribers and followers on social media. Sign up or follow us to stay updated.
Do you restock sold-out items?
Yes, we do restock popular items frequently. If something is out of stock, feel free to reach out and we’ll let you know when it's expected back.
Are your products true to size?
Yes, our clothing follows standard sizing. However, we recommend checking the size chart before placing your order or contacting us for sizing advice.
Can I shop directly from your physical store?
Yes, you are welcome to visit our Karachi or Lahore outlets for in-store shopping and try-ons.
Is my personal information secure?
Absolutely. We use industry-standard encryption and privacy protocols to protect your data. Read our Privacy Policy for more details.
Can I place a bulk or custom order?
Yes! If you're interested in bulk orders or customized items (e.g., uniforms, giveaways), contact us for a quote and details.
Where can I follow you for new arrivals and offers?
Follow us on Instagram @classyaf.pkofficial and stay updated with the latest styles, offers, and behind-the-scenes content.